Refund policy

REFUND & RETURNS POLICY

Last updated: June 20, 2026

Overview

We want you to be completely happy with your purchase. If something isn't right, we're here to help. Please read this policy carefully before making a purchase, as different terms apply to standard and custom mod orders.

Return Window

We accept returns within 14 days of delivery. This is the minimum required under the UK Consumer Contracts Regulations 2013 for online purchases. To be eligible for a return, your item must be:

  • Unworn and unused
  • In its original condition and packaging
  • Accompanied by proof of purchase (order confirmation email or receipt)

Items that do not meet these conditions will not be accepted for return.

How to Start a Return

To initiate a return, contact us within 14 days of receiving your order:

Email: schmak_attila@yahoo.com
Phone: +44 7944 980146

Please include your order number and reason for return. Do not send items back without first contacting us — items returned without prior authorisation will not be accepted.

Once your return is approved, we will provide you with our return address and instructions:

Return address:
Ati's Watch Mods
18 Denton Grove
Walton-on-Thames
Surrey, KT12 3HE
United Kingdom

Return Shipping Costs

Return shipping costs are the buyer's responsibility. We strongly recommend using a fully tracked and insured return shipping service. Ati's Watch Mods cannot accept responsibility for items lost or damaged in transit on the return journey.

Original outbound shipping costs are non-refundable.

Non-Returnable Items

The following items cannot be returned under any circumstances:

  • Custom mod orders — watches built to your personal brief are non-returnable as they cannot be resold
  • Sale items
  • Gift cards
  • Items that have been worn, used, or show signs of handling beyond what is necessary to inspect the product

Damages & Defective Items

Please inspect your order immediately upon receipt. If your item arrives damaged, defective, or is not as described, contact us within 48 hours of delivery at schmak_attila@yahoo.com with:

  • Your order number
  • A description of the issue
  • Clear photographs of the damage or defect

Defective or damaged items are covered under our 12-month warranty (see below) and will be assessed on a case-by-case basis. We will cover return shipping costs for items confirmed as defective or damaged in transit.

12-Month Warranty

Every watch comes with a 12-month warranty from the date of delivery covering:

  • Mechanical defects in the movement
  • Parts failure resulting from the build

Not covered by warranty:

  • Accidental damage
  • Water damage (unless waterproofing is explicitly stated in the product listing)
  • Normal wear and tear
  • Damage from unauthorised servicing or third-party modification

Since every piece is one of a kind, like-for-like exchange is not possible. In the rare case of an unrepairable defect within the warranty period, we will offer a partial or full refund at our discretion.

To make a warranty claim, contact us at schmak_attila@yahoo.com with your order details and a description of the issue.

Exchanges

Since every watch is one of a kind, direct exchanges are not possible — no two pieces are alike. If you would like a different watch, please return your original purchase (subject to the conditions above) and place a new order separately once your refund has been processed.

Refunds

Once we receive and inspect your return, we will notify you by email of the outcome. If your return is approved:

  • Refunds are processed to your original payment method within 10 business days
  • Please allow additional time for your bank or card provider to post the refund
  • If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at schmak_attila@yahoo.com

UK Statutory Rights

Your statutory rights under the Consumer Rights Act 2015 apply regardless of this policy and cannot be limited or excluded. Under your statutory rights:

  • Within 30 days of delivery you are entitled to a full refund for goods that are faulty, not as described, or unfit for purpose
  • Between 30 days and 6 months, we are entitled to one opportunity to repair or replace the item before a full refund is required
  • After 6 months, the burden of proof shifts to you to demonstrate the fault existed at the time of purchase

Nothing in this policy is intended to limit your statutory rights.

European Union — 14-Day Cooling Off Period

If your order is being delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, without justification. Your item must be in the same condition as received — unworn, unused, and in its original packaging — with proof of purchase.

Contact

For any returns, refunds, or warranty queries:

Ati's Watch Mods
18 Denton Grove
Walton-on-Thames
Surrey, KT12 3HE
United Kingdom

Phone: +44 7944 980146
Email: schmak_attila@yahoo.com